|
(Do a PRINT SCREEN
of this page if you are attending the next ICUT on-line class)
Join Today
cuSchool.com
Annual Membership Per
CU
$199.95
Visit http://www.cuSchool.com
ICUT Presents
Understanding CU Robberies
"From 2 Perspectives"
Today’s Facilitator
Tom O’Neil, MBA
cu@cuSchool.com
House Cleaning Items
Format of presentation (Lecture)
Detailed Outline
POLL Times
Use MESSAGE button
Hold verbal questions to end
Please email afterwards if you still have specific questions or issues. cu@cuSchool.com
Open Mic (MUTE = *6)
Door Prize Winner
Today’s Agenda
Review
some facts and recent trends
Review NCUA Regulations For CU Security
What Can Be Done "In" & "Out" of the CU
Before & After Procedures
Christine will tell her personal story
Open Mic Session
Some Facts & Trends
60% rise in robberies in San Fran USA Today 6/16/08
Houston robberies doubled in 2007 USA Today 6/16/08
Bank heists rise as economy falls Examiner.com 6/14/2008
Police use high tech to curb robberies Chinese
News Release 2008
<Global
Positioning Systems> <Internet>
Robberies involving women are rare NBC30 CT News
1 of 4 Robberies show use of weapon CTCUA Security Institute 2006
Red Flag Policy (ID Theft Prevention) effective November 1, 2008
90% of robberies are "white collar crimes"
Factors Contributing
to Robberies
Easier access (ATMs, Internet, mobil phone)
Drugs
Other Addictions
Living BEYOND means
Economy
Economic Factor
There is no doubt that some of the economic strife
that motivates bank robbers is the rising costs of illegal drugs, the rising cost of
prescription drugs and health care should not be ruled out by investigators…. Other
motivating factors are the rising cost of gas, rising cost of food, foreclosure rates,
ballooning ARM loans, loss of jobs, which should all be considerations. All of these
factors have the potential to drive someone to desperation.
Crone Speaks November 2007
POLL Time
Does your CU use some form of GPS in protecting its cash on hand?
NCUA Regs – Security
NCUA Letter to CUs #02-CU-12
"Recognizes
that robberies have doubled in decade"
Part 748 of REGs require Security Program
CU Chairperson must certify compliance annually
Your Security Program
Must Have:
Documented opening & closing
procedures
Procedures for safekeeping cash & valuables
Adequate training of employees
Clearly designated responsibilities
Proper conduct "before" & "after"
Procedures for selecting, testing, operating & maintaining security equipment
Procedures that will help ID person(s) causing loss
Other Key Points
By NCUA
Board review of security program
annually
Documented Security Officer review of facilities
Procedures for money transportation
Properly maintained bait money
Proper storage for cash and valuables
Fixed responsibility for control of keys
Periodic re-training of employees
For illustration purposes…
Consider this scenario
What Can Be Done
Outside The Office?
Change daily routes
Ask for regular patrols
Vary who, when and where 1st employee arrives
Know & verify the police procedures for alarms
Contact vault delivery firm & for HELP codes
Establish external signal for entry to building
Communicate with Neighbors (Distress Signs)
Proper Exterior Lighting
Use courier services for all needs (Outgoing, Incoming, ATM, etc)
What Can Be Done
Inside The CU Office?
Know & communicate procedures for alarms
Regularly test security equipment & document
Determine that surveillance tapes meet retention requirements
Establish a "height" mark
Have "post-robbery" kits
Have security policy & communicate to staff
Have Security Officer & communicate to staff
Count all cash in seclusion
Conduct regular training
Don’t be so welcoming to unexpected "potential" members.
Establish Staff Alert Code
Pre-Robbery Procedures
Know your role
Know your policies
Know your plan of action
Know your codes
Use of bait money
Use of split teller drawers
Don’t be a hero
Remain alert (& calm)
Be Cooperative
Use caution when considering activating alarms
POLL Time
Do you think all employees at your credit union know your security procedures at your
CU when the central office calls as a result of a false alarm?
Post Robbery Procedures
Lock all doors
Activate alarms
Contact police
Activate robbery kits
Don’t discuss event
Jot down thoughts
Seek counseling – EAP
Schedule staff meeting
Robbery Kits
Should consists of:
Master Key To CU Office
Office Closure Sign
Copies Of Suspect ID Worksheet
Robbery Witness List
Roll of Masking Tape
An ALL CLEAR Sign
Free Post-Robbery Kit
http://www.cuSchool.com
And Remember….
"The best defense against a robbery is to
"be aware, but don’t stare".
"Greet everyone as they enter the credit union"…."your legitimate
members will love it and would-be robbers will hate it".
TROY EVANS (former bank robber 4/22/08)
Today’s Special Guest
Christine
Open Mic
Please keep background noise quiet
or use *6 to mute. Thanks
Grand Door
Prize Winner
Congratulations!!!!
| 
