Table of Contents
Page 1
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Credit Union Management & Staff
CU Manager's Guide
a. Guide Introduction
b. Credit Union Lending
c. Delinquency Control
d. Financial Stability
e. Credit Union Accounting
f. Internal Control
Staff: Member Services Module
a. Do's & Don'ts (of Member Services Rep's)
b. Cash Transaction Reporting (CTR)
c. Sexual Harassment
d. Records Storage
e. Other Duties As May Be Assigned
f. Identity Theft
Sample Policies
i> Personnel Policy
ii> Investment Policy
iii> Asset/Liability Management Policy
iv> Loan Policy
v> Collection Policy
vi> Dormant Account Policy
vii> Asset Disposition Policy
viii> Code of Ethics
ix> Disaster Recovery Plan
x> Fixed Asset Capitalization Policy
xi> Privacy Policy
xii> E-Commerce Policy
xiii> Internet Usage Policy
xiv> Web Site Policy
xv> Security Policy
xvi> Full & Fair Disclosure Policy
xvii> Internal Control Policy
xviii> Other Credit Union Policies
Archived Training Center
a. Bank Secrecy Compliance
b. Understanding Robbery from 2 Perspectives
c. Financial Literacy Compliance
d. New Employee Orientation
e. Understanding Unemployed Tax Returns
f. CU Collections
g. CU Teller Training
h. Other CU Training Programs
Board of Directors
a. Understanding the "Credit Union" concept
b. What is a credit Union?
c. Credit Union Network: A worldwide network
d. Structure of One Credit Union
e .Credit Union Programs & Services
1> Board of Directors Job Description
2> CEO Job Description
3> Financial Services Manager Job Description
4> Member Services Manager Job Description
5> Member Services Rep Job Description-A
6> Member Services Rep Job Description-B
7> Member Services Rep Job Description-C
8> Member Services Rep Job Description-D
9> Loan Processor Job Description
10> Fin Services Coordinator Job Description
11> State Credit Union Leagues
f. Directors' Role & Responsibilities
g.Qualifications for Serving on the Board
h. How to Become a Member of the Board
i. Credit Union Annual Meeting
k. Board of Director's Monthly Meetings
1> CEO Performance Appraisal
l. Credit Union Strategic Planning
m. What is Strategic Planning?
n. How Does Planning Work?
o. What Constitutes Business Strategy?